The beauty diary of a make up otaku

Thursday, May 28, 2015

Anastasia Beverly Hills Shipping and Customer Service Experience

I've never thought to review a companies shipping or customer service, but I felt I needed to address this. I recently ordered from Anastasia Beverly Hills website and the shipping/customer service left a huge negative impression. 

About two weeks ago the new ABH Summer Collection released and I planned on picking up some items.

Now, back tracking a bit, I have ordered from the website 3 times before and only had 1 issue. I ordered a palette and waited 2 weeks for it to ship out, I received the tracking number for this package only after the item had arrived. I've never experienced anything like it before so it made me avoid purchasing other items from the ABH website if I could and purchase from Macy or Sephora if applicable.

I've heard of people experiencing issues with ABH shipping and there are quite a few threads regarding this, so I really had to rely on some type of faith that it wouldn't be an issue this time around. That was not the case. When I ordered the item, I reviewed the policy and it states on their website that
 "Although most orders are processed same day and shipped in 5 business days, we ask that you allow up to 10 business days for delivery" 

So cool, makes perfect sense. The tracking letter email not coming issue couldn't possibly happen again. I ordered the items on the 15th got my confirmation email a second after  and life was good. 

So a week went by and that wasn't alarming seeing that it had only been 5 business days, then the 27th approached, still received no confirmation. So I decided to call customer service to see if my order was still processing.I spoke with a very helpful woman who looked up my order and told me that according to the tracking information, the package had been delivered to my residence on the 20th. 

I had never received any kind of notice of shipping from ABH and I checked every little folder under the email account the confirmation email went to. Nada, zilch, nothing, there was no tracking email.I told the woman this and said good bye.

 Now I live in an apartment  complex and my packages go to my main office and not myself. But if the driver would have tried to deliver it directly to me, which does happen, I would not be available to get the package because I wouldn't even know it would be arriving.

The not sending out shipping emails to customers, though clearly not intentional,  is extremely irresponsible. Depending on the delivery company they could have attempted to deliver it twice already and after 5 days would have sent it back to ABH without me even knowing it had shipped in the first place. 

I truly love ABH products and am no way writing this post to shame the company, but want to share my experience and greatly urge the company to examine their current process. I order lots of makeup from various companies and this is a first for me.

I am also not the only person who has gone through this and even see people saying (allegedly)  that when it comes to ABH if you haven't received a shipping email within a week  you'll more then likely get the package out of the blue and receive a tracking email later.

Not acceptable. I won't be ordering from their website in the future and will only order products of theirs from either Sephora or Macys in the future.

Do you have a shipping horror story? Is their a company you believe can greatly improve their shipping? Please share below.


Review: Anastasia Beverly Hills Liquid Lipstick in Craft and Eye Shadow in Labyrinth

Craft Liquid Lipstick and Labyrinth Eye Shadow in Anastasia Beverly Hills packaging.
Hey all you lovely people! Plum colored lips and bedroom eyes is all a girl is wanting for the hot summer and these two products just might give it to you. For today's review I'm going to be talking about two items from the super hyped Anastasia Beverly Hills Summer collection. The collection is compiled of many new eye shadows, two new liquid lipsticks, and new water proof creme colors. 

Anastasia Beverly Hill's Liquid Lipstick in Craft and Eye Shadow in Labyrinth 
I decided to snatch up the Liquid Lipstick in Craft, a sparkly plum, which is $20.00 and the eye shadow single in Labyrinth, a smoldering deep orchid, which is $12.00. 

Berry eye shadows, shimmery or matte, make my feels swoon. If the shadow is berry on point (see what I did there)  I have serious love emotions. Labyrinth I didn't fall completely in love with like I thought I would. I expected a pigmented purple pink leaning towards the smokey side, and when I swatched the color it was a cute faint shimmery red pink. To get the color intensity that I saw in the pan I had to really layer the shadow. I do want to see what the shadow has to offer over a primer and think it will perform better with one. So once I try that I'll post the picture and  add that information to my review.

The product was a tad bit powdery but when layered it had decent staying power. Sometimes Anastasia shadows can be a hit or a miss and I am kind of disappointed with the shadow.

From Top to Bottom: Labyrinth swatch, Craft Swatch in natural sunlight.
I adore a berry plumy lip and I find them to be the most sexy of all the lips colors which is why I had to make Craft mine (also its named after my childhood fave witch movie). The formula is creamy and extremely pigmented. The swatch on my wrist in the photo is done with a light hand and the product is brilliant, beautiful, smooth, and there was no tugging at all during application. 

Craft Liquid Lipstick applied to my lip
This lipstick makes me want to do hair flips and pouty lips for days. Craft is very WOC friendly and it was more of a deep raspberry color on my lips but looked beautiful on my golden brown complexion. 

What I love most about the formula of these lipsticks is that they're very blendable and you can mix them to create beautiful custom shades.

Please remember that you have to moisturize your lips before applying any lipstick especially MATTE liquid lipsticks or your lips will feel like sandpaper, beautiful looking sandpaper.

So all in all I love the lipstick its universally color friendly and you get a decent amount of product for the $20 bucks. If you are into these tones this lipstick is definitely worthy of being added to your vanity. 

Also please see my separate post regarding ABH shipping....because that's another story that I didn't want to over shadow the review with.

So did you get any products from the ABH summer collection? Have you tried any of their liquid lipsticks or shadows? If so, what's your fave? Comment below :) 


Tuesday, May 26, 2015

Review: Tony Moly Bbo Bbo Lip Balm in Honey

Tony Moly Bbo Bbo Lip Blam in Honey

Morning beautiful! Today I will be reviewing my current favorite lip balm that has become a LIFE staple for me, the Tony Moly Bbo Bbo Lip Balm in Honey. Tony Moly is a beauty brand that is based out of Korea, and Sephora has just recently started to carry some of their products. The packaging of their items is super cute and brings a fun kawaii vibe.

The packaging for the balm, not the product, is a limited edition metallic lip shaped case. According to the website the lip balm is infused with honey extracts that nourish and hydrates for kissable lips. The balm is priced at $9 dollars which makes it a lower end priced balm by Sephora standards, and you get .26 ounces worth of product. 

I suffer from dry lips and being someone that enjoys a gorgeous matte lip, that's not a good thing. Bbo Bbo means "kiss kiss" in Korean and this lip balm is supposedly a favorite among Korean pop stars, which was more than enough to convince me to give it a try. 

Tony Moly Bbo Bbo Lip Balm applied on the lips
I have to say I am really in love with the lip Balm. The consistency is not too heavy but thick enough to coat lips in a single swipe. The smell  of the balm has a hint of honey sweetness that comes through and the petroleum scent isn't too overpowering. The formula is extremely hydrating and non sticky or creamy and lasted on my lips for 2 hours. My lips were baby bottom soft to the touch and gorgeous to look at. When I did apply lipstick it adhered beautifully. 

The only con I have regarding the Bbo Bbo Lip balm is the amount of product you receive for what you're paying. Rosebud Perfume Co. Strawberry Lip Balm is $7.00 and you get .8 ounces worth of product. That means an ounce of Strawberry Lip Balm will run you $8.75 where the Bbo Bbo Lip Balm will cost you roughly $34.61 an ounce. So to think about lol. With that my strawberry balm from Rosebud Perfume Co. is the balm I reach for when I take my lipstick breaks and my Bbo Bbo Lip Balm I reach for when I wear makeup. 

I do recommend the product if the price per ounce doesn't bother you. The formula is amazing, it applies very well, and your lips will feel and look heavenly. If you are looking to purchase the product here is the link: . 

The product also comes in Blueberry, which I really look forward to trying.

I also picked up some of Tony Moly's I'm Real sheet mask and look forward to reviewing that and more Korean beauty products for you guise in the future.

So will you be trying out the Bbo Bbo lip balm? Any balms you are liking now that you'd recommend? Let me know in the comments below. 


Monday, May 25, 2015

Review: Wash & Dry Mac Highlight Powder

Mac HighLight Powder in Freshen Up
So lets just state the obvious, the multi color packaging and the product itself is absolutely beautiful. From the new Wash & Dry collection by Mac, the HighLight in Freshen Up was the main thing to catch my eye. I've definitely gone high lighter crazy as this is the 5th highlighter I've bought this year; but passing on this beauty was not an option.

The packaging is very sleek, a gorgeous teal to burnt orange to lemon yellow highlight. The product itself also an ombre of burnt orange to peach to banana with a shimmery overspray.  The HighLight is a standard Mac size of 1ml and the cost $35.50 is bit more expensive than Mac usually charges for a highlight. 

What I love about the product is that the colors blend beautifully on the cheek and it makes for a very warm peachy blush. You do have to build the product to your desired opacity and for my golden brown complexion it does take a couple swipes in the pan to get the desired affect. On the website Mac states that the look the product provides is well polished with a sheer veil of color that blends effortlessly. The product does look polished once applied and does blend well. 

What I don't like about this product is that it isn't a highlight. I'll never understand the thinking behind an overspray in a product. For me either it should shimmer or it should be matte and that's it, its pointless for the two to be combined or layered. Its down right annoying honestly. This product is really just an over priced sheer blush in pretty packaging, which isn't exactly a bad thing. Except that the potential of the product being a gorgeous shimmering three toned ombre highlight would have been pretty awesome. Instead, you get to momentarily enjoy the beautiful overspray and watch it disappear with each brush stroke into a matte DUSTY powder. Which brings along the second thing I don't like about his product, its too powdery. Once you get past the overspray its not a buttery smooth powder but a loose powder almost. It does look pretty on the skin but for what Mac is charging they could have given it a similar formula to their Extra Dimension Skin Finishes.

Product Swatch of Mac HighLight in Freshen Up, First three swatches of each individual color in pan, final swatch is of all colors swatched together.
My final take on the product is if you're a collector or a highlight junkie this is a beautiful product to own and to add to your collection. If you're looking for a peach highlight to become your summer staple I would say there are a lot of less expensive amazing quality products out there for you.

Also, because this is limited edition and has special packaging its currently sold out on the Mac and Macy website and is going to be a little difficult to come across online. So if you're looking to grab one or two try your local Mac free standing store or Macy's.

Did you get to grab anything from the Wash and Dry collection? Looking forward to any new collections? Let me know in the comments below. 


Sunday, May 17, 2015

Fragrance J'adore

Chanel Camelia De Plumes Highlighting Powder, Coco Mademoiselle Eau de Parfum

What perfect way to start a lovely Sunday besides giving thanks and smelling like Coco Mademoiselle. Some warm sweet coffee and a buttery biscuits would be a great addition of course.

Coco Mademoiselle on my vanity

The smell of Mademoiselle is a warm sweet floral and I adore the citrus, rose and vanilla notes in the perfume. It is a classic that is very alluring. I love to spray on my wrist and apply dabs behind my ears, perfume should always be worn subtly so anything more than a 1 1/2 spray can be too much. What scents do you like to adorn yourself with?

Right now the rain and sunshine are abundant outside my window. Enjoy your Sunday beauties.
There are flowers everywhere for those who wish to see them • Matisse

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