Anastasia Beverly Hills Shipping and Customer Service Experience

I've never thought to review a companies shipping or customer service, but I felt I needed to address this. I recently ordered from Anastasia Beverly Hills website and the shipping/customer service left a huge negative impression. 

About two weeks ago the new ABH Summer Collection released and I planned on picking up some items.

Now, back tracking a bit, I have ordered from the website 3 times before and only had 1 issue. I ordered a palette and waited 2 weeks for it to ship out, I received the tracking number for this package only after the item had arrived. I've never experienced anything like it before so it made me avoid purchasing other items from the ABH website if I could and purchase from Macy or Sephora if applicable.

I've heard of people experiencing issues with ABH shipping and there are quite a few threads regarding this, so I really had to rely on some type of faith that it wouldn't be an issue this time around. That was not the case. When I ordered the item, I reviewed the policy and it states on their website that

 "Although most orders are processed same day and shipped in 5 business days, we ask that you allow up to 10 business days for delivery" 

So cool, makes perfect sense. The tracking letter email not coming issue couldn't possibly happen again. I ordered the items on the 15th got my confirmation email a second after  and life was good. 

So a week went by and that wasn't alarming seeing that it had only been 5 business days, then the 27th approached, still received no confirmation. So I decided to call customer service to see if my order was still processing.I spoke with a very helpful woman who looked up my order and told me that according to the tracking information, the package had been delivered to my residence on the 20th. 

I had never received any kind of notice of shipping from ABH and I checked every little folder under the email account the confirmation email went to. Nada, zilch, nothing, there was no tracking email.I told the woman this and said good bye.

 Now I live in an apartment  complex and my packages go to my main office and not myself. But if the driver would have tried to deliver it directly to me, which does happen, I would not be available to get the package because I wouldn't even know it would be arriving.

The not sending out shipping emails to customers, though clearly not intentional,  is extremely irresponsible. Depending on the delivery company they could have attempted to deliver it twice already and after 5 days would have sent it back to ABH without me even knowing it had shipped in the first place. 

I truly love ABH products and am no way writing this post to shame the company, but want to share my experience and greatly urge the company to examine their current process. I order lots of makeup from various companies and this is a first for me.

I am also not the only person who has gone through this and even see people saying (allegedly)  that when it comes to ABH if you haven't received a shipping email within a week  you'll more then likely get the package out of the blue and receive a tracking email later.

Not acceptable. I won't be ordering from their website in the future and will only order products of theirs from either Sephora or Macys in the future.

Do you have a shipping horror story? Is their a company you believe can greatly improve their shipping? Please share below.

Review: Anastasia Beverly Hills Liquid Lipstick in Craft and Eye Shadow in Labyrinth

Craft Liquid Lipstick and Labyrinth Eye Shadow in Anastasia Beverly Hills packaging.

Hey all you lovely people! Plum colored lips and bedroom eyes is all a girl is wanting for the hot summer and these two products just might give it to you. For today's review I'm going to be talking about two items from the super hyped Anastasia Beverly Hills Summer collection. The collection is compiled of many new eye shadows, two new liquid lipsticks, and new water proof creme colors. 

Anastasia Beverly Hill's Liquid Lipstick in Craft and Eye Shadow in Labyrinth 

I decided to snatch up the Liquid Lipstick in Craft, a sparkly plum, which is $20.00 and the eye shadow single in Labyrinth, a smoldering deep orchid, which is $12.00. 

Berry eye shadows, shimmery or matte, make my feels swoon. If the shadow is berry on point (see what I did there)  I have serious love emotions. Labyrinth I didn't fall completely in love with like I thought I would. I expected a pigmented purple pink leaning towards the smokey side, and when I swatched the color it was a cute faint shimmery red pink. To get the color intensity that I saw in the pan I had to really layer the shadow. I do want to see what the shadow has to offer over a primer and think it will perform better with one. So once I try that I'll post the picture and  add that information to my review.

The product was a tad bit powdery but when layered it had decent staying power. Sometimes Anastasia shadows can be a hit or a miss and I am kind of disappointed with the shadow.

From Top to Bottom: Labyrinth swatch, Craft Swatch in natural sunlight.

I adore a berry plumy lip and I find them to be the most sexy of all the lips colors which is why I had to make Craft mine (also its named after my childhood fave witch movie). The formula is creamy and extremely pigmented. The swatch on my wrist in the photo is done with a light hand and the product is brilliant, beautiful, smooth, and there was no tugging at all during application. 

Craft Liquid Lipstick applied to my lip

This lipstick makes me want to do hair flips and pouty lips for days. Craft is very WOC friendly and it was more of a deep raspberry color on my lips but looked beautiful on my golden brown complexion. 

What I love most about the formula of these lipsticks is that they're very blendable and you can mix them to create beautiful custom shades.

Please remember that you have to moisturize your lips before applying any lipstick especially MATTE liquid lipsticks or your lips will feel like sandpaper, beautiful looking sandpaper.

So all in all I love the lipstick its universally color friendly and you get a decent amount of product for the $20 bucks. If you are into these tones this lipstick is definitely worthy of being added to your vanity. 

This is a link to the summer collection on Macy's  website:  http://www1.macys.com/shop/product/anastasia-beverly-hills-summer-collection-a-macys-exclusive?ID=2241602&CategoryID=65894#fn=sp%3D1%26spc%3D43%26slotId%3D4

Also please see my separate post regarding ABH shipping....because that's another story that I didn't want to over shadow the review with.

So did you get any products from the ABH summer collection? Have you tried any of their liquid lipsticks or shadows? If so, what's your fave? Comment below :)